FAQ

What type of credit cards do you take?

We accept Visa, Mastercard, Discover and American Express.  All purchases are securely processed by Paypal and your personal information is only used for your order with Starfield Bay.  Please contact us if you would like to make other arrangements.


How long does it take to get my casting kit?

Once payment is received it will take approximately 3-4 days for you to receive your casting kit. 


How long does it take for me to receive my charm?


For fingerprint charms and wet nose print charms, it will take 15 business days once we receive your impression for you to recieve your charm.  Custom name charms will take 10 business days.  Pre-made charms (text, pet, baby etc.) will take 3-4 days.


What is your return/refund policy?

Because all of our fingerprint jewelry, name charms, and pet charms are custom made just for you, ALL SALES ARE FINAL and there are no refunds or exchanges.  We do not offer refunds for poor quality impressions, clay that has not been used or sent to Starfield Bay for finishing.  Any replacements or remakes due to ordering mistakes will be processed as a new order at your expense.  If you are unsure of anything when placing your order, please contact us.  In the event that an item arrives damaged, please contact us and we will arrange to replace the item for you after the original is returned to us.


Can we do imprints for infants?

We have seen that fingerprints of infants are not as developed as older children.  We recommend that infants from 4 months to 8 months do toe imprints.  For children 9 months and above we can capture a good imprint.  If you have any questions regarding getting an imprint for your infant please contact us.


   


 © Copyright 2008-2010,  starfield bay All rights reserved.